Intermediate 2 Administration

Why Administration?

The practical approach used in this course, developing basic ICT skills, makes it an excellent preparation for any career which involves the use of ICT equipment. You will learn to carry out administrative tasks and acquire skills in communication, team working, customer service and skills in numeracy and finance, and organisational, problem solving and management skills.. These skills will help to develop your own personal effectiveness.

Entry to the Course

This is at the discretion of the school but you would normally be expected to have attained one of the following-

·         Standard Grade Administration at General level

·         Intermediate 1 Administration units or course

or

·          Standard Grade English at General level.

Course Outline

The course is made up of three units.

Administrative Services

In this unit you will gain knowledge and understanding of the administration function:

·         the importance of administration in business and customer service

·         factors affecting the administration of businesses (eg legislation)

·         how administration can help all of the departments in a business

·         how the internet and different office technologies are used

·         procedures for arranging and paying for business travel and accommodation.

Information Technology for Administrators

In this unit you will learn how to solve problems and present the solution by using appropriate software packages

·         word processing

·         databases

·         spreadsheets

Administration: Presenting and Communicating Information

This unit should enable you to

·         use internet, e-mail, e-diaries and presentation software to present and communicate information.

Core Skills

There is no automatic certification of Core Skills or Core Skill components in any of the Units.

Assessment

The course is assessed by a combination of internal assessment carried out by the teacher and an external examination, set and marked by the SQA.

Progression

Successful completion of this course may lead to:

Higher in

·         Administration

A Scottish Group Award at Int.2 in

·         Business

Education and Training (NC/VQ); Employment in

·         Administration and Management

·         Computing and ICT

·         Hospitality, Catering and Tourism

·         Transport and Distribution

Further advice and information on these options is available from your subject teacher, guidance teacher/adviser and careers adviser.